Terms and Conditions

1. Introduction

Welcome to LolaJack Casino ("LolaJack", "we", "us", "our"). These Terms and Conditions ("Terms") set out the rules for using our online casino services through any device, including but not limited to visits from the United Kingdom. By creating an account on lolajack-casinouk.uk or on our main platform at https://lolajack.com, depositing funds, claiming a bonus, or placing a bet, you confirm that you understand, accept, and agree to be bound by these Terms.

Please read these Terms together with our Privacy Policy, Cookie Policy, Bonus Terms, and Responsible Gambling information. Continued use of our services means that you accept any updated version of these Terms.

If you do not agree with any part of these Terms, you must not register, must not deposit, and must stop using our services immediately.

2. Operator Information and Contacts

LolaJack Casino is an online casino brand offering more than 4,000 casino games, live casino tables, crypto payments, VIP Club privileges, and various bonus systems. We use SSL encryption, apply strict AML controls, and run KYC verification to protect our players and comply with legal obligations.

If you have questions about these Terms or need help with your account, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the casino website

Customer support is available at all times in English and in other supported languages where possible.

3. Eligibility and Legal Use

3.1 Age Requirement

You must be at least 18 years old to open an account and use our services. In some countries or regions, the legal age for online gambling may be higher. You are responsible for ensuring that you meet the minimum legal age required in your jurisdiction.

We carry out age and identity checks. If we discover that you are underage, or that you provided false information about your age, we will close your account, cancel winnings, and may report the case to the relevant authorities.

3.2 Jurisdiction and Local Laws

You may only use LolaJack Casino if online gambling is legal in your place of residence and you are not located in a restricted jurisdiction. You are fully responsible for checking local laws and regulations before registering or placing bets.

We reserve the right to restrict access to players from certain countries or territories. These restrictions may change at any time and may apply to games, bonuses, payment methods, or the whole platform.

3.3 One Account Policy

• Each person may open only one account with LolaJack Casino.
• Multiple accounts, household accounts, or accounts opened with false details may be closed.
• Funds and winnings from duplicate accounts may be voided.

4. Account Registration and Verification (KYC)

4.1 Registration

To play for real money, you must register an account. During registration, you must provide accurate and complete information, including but not limited to:

• Full name
• Date of birth
• Residential address
• Email address and phone number
• Country of residence

You confirm that the information given is truthful and up to date. You must inform us promptly of any changes.

4.2 Login Credentials and Security

• You must keep your username, password, and other security details confidential.
• You are responsible for any activity carried out under your account.
• You must inform us immediately if you suspect any unauthorised use of your account.

4.3 KYC and AML Checks

To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, we may request documents at any time, including but not limited to:

• Valid photo ID (passport, identity card, or driving licence)
• Proof of address (utility bill, bank statement, or official letter)
• Proof of payment method ownership (card copy with hidden digits, e-wallet screenshot, or bank statement)

Your withdrawals may be paused until we successfully complete verification. Refusal to provide the requested documents may result in account suspension and possible confiscation of funds in line with regulatory obligations.

5. Account Use, Inactivity, and Closure

5.1 Proper Use of Account

You agree to use your LolaJack Casino account for personal entertainment only. You must not:

• Act on behalf of or for another person
• Sell, transfer, or share your account
• Use funds obtained through crime or fraud
• Use our services to hide or move funds

5.2 Inactive Account Fee

If your account remains inactive (no login, no bet, no deposit, no withdrawal) for 180 days or longer, it may be treated as inactive. In this case:

• An inactive account fee of €5 per month (or currency equivalent) may be charged from your remaining real money balance.
• We will not deduct more than the account balance.
• If the balance reaches zero, no further fee is charged.

5.3 Account Closure by You

You may request account closure at any time by contacting customer support via email or live chat. Once the request is processed:

• Your access to your account and to our games will be restricted.
• Any remaining real money balance (subject to KYC and AML checks) will be paid out to you, where withdrawal is possible.

If you wish to close your account for gambling-related reasons, please refer to the Responsible Gambling section and clearly inform our support team that your request relates to self-exclusion.

5.4 Account Suspension or Closure by Us

We may suspend or close your account if we have reasons to believe that:

• You are underage or provided false personal data
• You breached these Terms, Bonus Terms, or any rule published on the website
• You took part in fraud, money laundering, or other illegal activity
• You used unfair betting patterns, game abuse, or bonus abuse
• You opened multiple accounts or used VPN, proxy, or any masking method to hide your true location

In such cases, we may cancel bets, void bonuses and winnings, and report the matter to authorities where required.

6. Deposits

6.1 Deposit Methods

We offer a range of payment methods for deposits, including bank cards, e-wallets, vouchers, and cryptocurrencies. The following are examples of deposit methods and their usual limits:

Methods, limits, and availability may vary by country, currency, and time. The cashier section always shows the available options for your account.

6.2 Minimum Deposit

The general minimum deposit is €10 (or equivalent). Some promotions and bonuses may require a higher minimum deposit, such as:

• Welcome Package: minimum €20
• Crypto Welcome Bonus: minimum 100 USDT
• Specific mobile payments (such as Siru Mobile): minimum €15

6.3 Deposit Guide

To make a deposit:

• Log into your LolaJack Casino account
• Open the cashier or deposit section
• Select your preferred payment method
• Enter the amount you wish to deposit
• Confirm the transaction and follow any instructions from your bank or payment provider
• In most cases, funds are credited instantly

6.4 Roll-Over Before Withdrawal

To keep your account safe and to support AML controls, every deposit must be wagered at least x1 (one time) before withdrawal, unless stated otherwise. That means you must place bets equal to the deposited amount before you can withdraw that deposit.

7. Withdrawals

7.1 Withdrawal Methods

Withdrawals are usually processed through the same method you used for deposit, where possible. Typical withdrawal methods and limits include:

Available methods may differ by country and currency. In some cases, we may offer alternative payout channels.

7.2 Minimum Withdrawal

The standard minimum withdrawal is €10 (or the equivalent in your currency), with the following special cases:

• Bitcoin: minimum withdrawal €60
• Ripple: minimum withdrawal €30

7.3 Withdrawal Limits and VIP Levels

Monthly withdrawal limits can depend on your VIP Club level. At LolaJack Casino, typical limits are:

We may agree higher limits only by special arrangement with VIP players. We may also lower limits in specific cases for security, compliance, or responsible gambling reasons.

7.4 Withdrawal Processing Time

All withdrawals are first reviewed and approved by our finance department. Usual processing times are:

• Internal approval: up to 3 business days
• E-wallet payouts: often instant after approval
• Bank cards and bank transfers: may take longer due to bank processing
• Crypto withdrawals: usually faster than traditional methods, depending on network conditions

We may ask for KYC documents or extra checks before processing withdrawals. This can extend the total processing time.

7.5 Withdrawal Guide

To request a withdrawal:

• Log into your LolaJack Casino account
• Open the withdrawal or cashier section
• Select your preferred withdrawal method
• Enter the amount you wish to withdraw
• Complete any identity checks if required
• Submit the withdrawal request and wait for approval

You may have a maximum of three pending withdrawals at the same time. We may merge, split, or adjust withdrawals where needed for security or to meet payment provider rules.

8. Currencies

LolaJack Casino supports several currencies, including:

• EUR
• USD
• USDT
• PLN
• NOK
• AUD
• CAD
• CHF
• CZK
• HUF
• NZD

You usually choose your main account currency during registration. Some payment methods may apply their own exchange rates and fees. Currency conversions are carried out at the exchange rate used by our payment processors at the time of the transaction.

9. Bonuses and Promotions

9.1 General Bonus Rules

Promotions and bonuses at LolaJack Casino, including the Welcome Package, Crypto Welcome Bonus, Weekly Reloads, and VIP rewards, are subject to these Terms and any specific Bonus Terms shown on the promotion page. By claiming a bonus, you confirm that you have read and accepted the relevant conditions.

Unless stated otherwise:

• Bonus funds are separate from real money.
• Real money is wagered before bonus funds.
• Bonus funds and associated winnings may be forfeited if Terms are breached.
• Bonuses are limited to one per person, household, IP address, device, payment method, and shared environment.

9.2 Welcome Package (Standard Currency)

The LolaJack Casino Welcome Package may offer up to 400% in bonuses up to €15,000 plus 400 free spins for new players. Key elements usually include:

• Available to new customers who register an account and make an eligible first deposit.
• Minimum qualifying deposit: €20.
• Wagering requirement: (deposit + bonus) x20, unless specified otherwise.
• Free spins winnings wagering: x40.
• Bonus must be used and wagering completed within 10 days of activation.
• Maximum bet while a bonus is active: €100 per spin, round, or game.
• Deposits made via Neteller and Skrill may not qualify for the Welcome Package.
• Maximum withdrawable amount from the bonus: 10x the bonus amount, unless stated differently in the promotion.

Always check the promotion page for specific match percentages, game eligibility, and free spin allocation for each deposit step of the Welcome Package.

9.3 Crypto Welcome Bonus

For players using cryptocurrencies, we may offer a special Crypto Welcome Bonus, such as 400% up to 20,000 USDT and 400 free spins. General points often include:

• Minimum qualifying deposit: 100 USDT or equivalent in supported crypto.
• Accepted cryptocurrencies may include USDT, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Ripple, and USD Coin.
• Wagering requirement: (deposit + bonus) x20.
• Free spin winnings wagering: x40.
• Bonus validity and maximum bet limits apply, similar to the standard Welcome Package.

Details of any match structure or split across multiple deposits will be posted in the promotion description.

9.4 Additional Bonuses and Reloads

LolaJack Casino may offer ongoing bonuses, for example:

• Weekly Reload: 70 free spins for a minimum deposit of €20, available Monday to Thursday, with x40 wagering on free spin winnings.
• Crypto Weekly Reload Bonus: 60% match up to 1,000 USDT, with x30 wagering, available Monday to Thursday.

Each bonus may have separate rules on minimum deposits, eligible games, free spin allocation, maximum bet, and maximum winnings. Always refer to the specific promotion page before joining.

9.5 Bonus Rollover, Expiry, and Wagering

Unless stated otherwise in a specific offer:

• Bonus funds must meet all wagering requirements within 10 days from activation.
• If wagering is not met within the stated period, remaining bonus funds and any related winnings may be removed.
• Only certain games count towards wagering, and some may be excluded or may contribute a lower percentage.

9.6 Game Contribution for Wagering

Some games may have special rules:

• Slots usually count 100% towards wagering, unless excluded.
• Selected games such as Crazy Time, Dream Catcher, and Monopoly may contribute at a reduced rate, for example 50%.
• Some games are excluded from bonus play and wagering, for example Dead or Alive, Dead or Alive 2, Starburst XXXtreme, Aviator, and Spaceman.

The list of eligible, partially eligible, and excluded games can change. The latest list can be found in the Bonus Terms or within the promotion description.

9.7 Bonus Abuse

Bonus abuse includes, but is not limited to:

• Claiming multiple welcome offers with more than one account or identity
• Betting strategies that aim to secure guaranteed profit from bonus funds
• Placing high bets with bonus funds on high-volatility games and reducing bet size later
• Depositing and withdrawing repeatedly to gain unfair advantage from specific payment offers

If we suspect bonus abuse or fraud, we may remove bonuses, cancel winnings, close accounts, and refuse future promotions.

10. Games and Software

10.1 Game Providers

LolaJack Casino offers games from leading providers, including NetEnt, Pragmatic Play, Evolution, and Ezugi, across multiple categories:

• Slots
• Live Casino
• Table Games
• Scratch Cards
• Keno
• Bingo
• Jackpot Slots
• Video Poker
• Crypto Games

Game availability depends on your jurisdiction and provider restrictions.

10.2 Fair Play and Random Number Generators

Casino games rely on random number generators (RNGs) or live-streamed outcomes. These systems are tested by independent parties or by the providers themselves to ensure fair and random results. You accept that:

• The result shown by the RNG or live game server is final.
• In case of a discrepancy between your device and the game server, the game server result will be considered correct.

10.3 Game Errors and Malfunctions

If a game malfunctions, encounters a technical issue, or displays an incorrect result:

• All affected bets and spins may be void.
• Funds related to these bets may be returned to your balance.
• We are not responsible for winnings that result from obvious errors or faults.

We reserve the right to correct account balances where a game, technical error, or misconfiguration has caused incorrect crediting or debiting of funds.

11. Responsible Gambling

11.1 Our Approach

LolaJack Casino supports responsible gambling and encourages players to treat casino play as entertainment. We use KYC and AML procedures and offer tools to help you control your activity.

11.2 Player Protection Tools

The following tools may be available to you:

• Deposit limits (daily, weekly, monthly)
• Loss limits and wagering limits
• Session reminders or time-outs
• Self-exclusion for longer periods
• Permanent account closure on request

Contact customer support if you need help setting or changing any of these tools.

11.3 Self-Exclusion and Account Closure for Gambling Harm

If you feel that gambling is causing you harm or that you are losing control, you should:

• Request self-exclusion for a set period or indefinitely
• Stop using all casino services immediately
• Seek help from professional support organisations in your country

During self-exclusion, you must not create new accounts or try to bypass restrictions. We will take reasonable steps to prevent your access, but you must also take responsibility for your own conduct.

12. Security and Data Protection

We use SSL encryption to protect data sent between your device and our servers. We also maintain internal procedures to keep your personal information safe in line with data protection laws.

Your personal data is collected and processed according to our Privacy Policy. By using our services, you consent to this processing, including KYC and AML checks, transaction monitoring, and data sharing with payment providers, regulators, and other relevant partners where legally required.

13. AML, Fraud Prevention, and Sanctions

To comply with AML regulations and sanctions laws, LolaJack Casino may:

• Check your identity and address
• Monitor your transactions and betting patterns
• Request proof of funds or proof of wealth where appropriate
• Report suspicious activity to relevant authorities
• Delay, refuse, or reverse deposits and withdrawals where there is suspicion of crime or breach of sanctions

You must cooperate fully with these checks and provide accurate information and documents.

14. Intellectual Property

All content on the LolaJack Casino websites, including logos, trade names, game titles, graphics, and text, belongs to us or to our partners and is protected by copyright and other intellectual property laws.

You may use our websites and games only for personal entertainment and in line with these Terms. You may not copy, distribute, modify, or publish any part of our content without prior written permission.

15. Liability and Disclaimers

By using LolaJack Casino, you do so at your own risk. To the fullest extent allowed by law:

• We do not guarantee that the website or games will be free from errors, interruptions, or delays.
• We are not responsible for losses due to network issues, device problems, or third-party failures (such as internet providers or payment processors).
• Our maximum liability to you, except where the law states otherwise, is limited to the amount of your last deposit or the amount in dispute, whichever is lower.

Nothing in these Terms excludes liability where this is not allowed by applicable law, such as for fraud or deliberate misconduct.

16. Complaints and Disputes

16.1 How to Make a Complaint

If you have a complaint about our services, please contact customer support using:

• Email: [email protected]
• Live Chat: available 24/7 on the website

Include as much detail as possible, such as your username, date and time of the issue, game name, and any screenshots or transaction IDs.

16.2 Handling of Complaints

We aim to:

• Acknowledge your complaint promptly
• Investigate the matter fairly using game logs and transaction records
• Provide a clear answer as soon as reasonably possible

If necessary, we may request extra information from you. All decisions are made based on our records and system data. If we identify a genuine error, we will rectify your account balance where appropriate.

17. Changes to the Terms

We may update these Terms and Conditions from time to time. Reasons for changes include

• New legal or regulatory requirements
• Changes to products, games, or payment methods
• Security improvements or updates in internal policies

Any new version of the Terms will be published on the website with the date of the latest update. Continued use of the LolaJack Casino services after the new Terms are published shall be treated as your acceptance of those changes.

18. Termination of Service

We reserve the right to suspend or terminate our services or any part of them at our discretion, including but not limited to:

• Closing games or removing providers
• Restricting certain markets or jurisdictions
• Discontinuing specific promotions

When practical, we will complete any open bets or rounds already in progress, or we will void them and return the stake to you.

19. Governing Law and Language

These Terms and Conditions are published in English. In case of translation into other languages, the English version will prevail if there is any inconsistency.

The applicable law and jurisdiction for any dispute or claim related to these Terms may depend on the company operating the site and your place of residence. Any such information will be provided on the legal section of the website and may be updated from time to time, in line with regulatory requirements.

20. Final Provisions

• If any part of these Terms is found invalid or unenforceable, the remaining parts remain effective.
• No failure or delay by LolaJack Casino to enforce a right under these Terms shall be treated as a waiver of that right.
• You may not assign or transfer your rights or obligations under these Terms to another person.

By registering an account, depositing funds, or placing bets at LolaJack Casino, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.

21. Contact Details

If you have any questions about these Terms and Conditions, about your account, or about LolaJack Casino services, please contact us:

• Customer Support Email: [email protected]
• Live Chat: 24/7 on-site support

Our dedicated team is here to help you enjoy LolaJack Casino in a safe, fair, and responsible way.